Frequently Asked Questions
Everything you need to know about EmailAlias. Can't find your answer? Contact us.
Getting Started
What is an encrypted email alias?
An email alias is a unique forwarding address that shields your real email. When someone sends mail to your alias, it's encrypted and forwarded to your real inbox. The sender never sees your actual email address, protecting you from spam, phishing, and data breaches.
How do I create my first alias?
Sign up for a free account, and you can generate your first alias instantly from the dashboard. Simply click "Create Alias," choose a label (like "shopping" or "newsletter"), and your new encrypted alias is ready to use.
Do I need to install any software?
No. EmailAlias works entirely in the cloud. There's nothing to install — just sign up, create aliases, and use them anywhere you'd normally enter an email address. We also offer browser extensions for one-click alias generation.
Can I use EmailAlias with my existing email provider?
Yes. EmailAlias forwards encrypted mail to any email provider — Gmail, Outlook, ProtonMail, Yahoo, or any other inbox. Your existing workflow stays the same.
Privacy & Encryption
How does EmailAlias encrypt my emails?
We use TLS 1.3 for all email transmissions in transit and AES-256 encryption for data at rest. Our zero-knowledge architecture means we never read or store the content of your emails — only encrypted metadata needed for delivery.
Do you read or store my emails?
No. EmailAlias operates on a zero-knowledge model. We forward emails in real-time through encrypted channels and only store metadata (sender, timestamp, delivery status) for your analytics dashboard. Email content is never stored on our servers.
What is zero-knowledge privacy?
Zero-knowledge means we've designed our systems so that we technically cannot access your email content, even if we wanted to. Emails pass through our encrypted pipeline and are delivered to your inbox without being stored or read. We only retain minimal metadata for routing and analytics.
Is EmailAlias GDPR compliant?
Yes. We are fully GDPR compliant. You can export or delete all your data at any time. We process minimal personal data, store nothing beyond what's needed for the service, and our infrastructure is designed with privacy-by-design principles.
Features
Can I reply from my alias?
Yes. When you receive a forwarded email, you can reply directly from your inbox. EmailAlias routes the reply back through your alias so the recipient only sees the alias address, never your real email.
Can I use my own domain for email aliases?
Yes. Premium users can add up to 5 custom domains with full SPF, DKIM, and DMARC verification. Create professional aliases like contact@yourdomain.com while maintaining complete privacy.
What happens if a service I signed up for gets breached?
Because each service has its own unique alias, you'll know exactly which service leaked your data. Our exposure intelligence engine automatically detects breaches and alerts you. Simply disable the compromised alias — your real email remains safe.
How does breach detection work?
Our exposure intelligence engine continuously monitors known data breaches and dark web databases. If any of your aliases appear in a breach, you'll receive an immediate alert with details about the breach and recommended actions.
Can I disable or delete an alias?
Yes. You can disable an alias at any time from your dashboard — disabled aliases silently reject incoming mail. You can also permanently delete aliases you no longer need.
Is there a limit on how many aliases I can create?
Free users get up to 10 aliases. Premium users enjoy unlimited aliases, plus advanced features like custom domains, priority breach alerts, and advanced spam filtering.
Spam & Security
How does spam blocking work?
Every alias includes built-in spam filtering. Free users get basic spam blocking, while Premium users get advanced AI-powered spam filtering that adapts to new threats in real-time.
What if I start getting spam on an alias?
Simply disable the alias from your dashboard. This is the beauty of per-service aliases — you can cut off spam from one source without affecting any other service. You can also create a new alias for that service if needed.
Is EmailAlias better than disposable email services?
Unlike throwaway email services, EmailAlias gives you permanent, encrypted aliases you control. You can receive mail indefinitely, reply from your alias, and disable it anytime. It's privacy without the inconvenience. Disposable emails expire and can't receive future messages — aliases are yours forever.
Pricing & Billing
Is there a free plan?
Yes. Our free plan includes up to 10 encrypted aliases, basic breach monitoring, basic spam blocking, and encrypted forwarding. No credit card required.
What does the Premium plan include?
Premium gives you unlimited aliases, custom domains (up to 5), advanced breach intelligence, priority alerts, AI-powered spam filtering, and premium support — all for $4/month or $38.40/year (save 20%).
Is there a free trial for Premium?
Yes. Every new Premium subscription starts with a 7-day free trial. You can cancel anytime during the trial and won't be charged.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment processing. All billing is handled by Stripe — we never see or store your card details.
Can I cancel my subscription?
Yes, you can cancel anytime from your billing portal. Your Premium features remain active until the end of your current billing period. After that, your account reverts to the free plan and your aliases remain active (up to the free plan limit).
Technical
Do you support SPF, DKIM, and DMARC?
Yes. All aliases — including custom domain aliases — support SPF, DKIM, and DMARC authentication. This ensures your forwarded emails have maximum deliverability and aren't flagged as spam.
Do you have an API?
Yes. We offer a RESTful API for programmatic alias management, breach monitoring, and account management. Check our API documentation for endpoints, authentication, and usage examples.
What uptime do you guarantee?
We target 99.9% uptime for email forwarding. Our infrastructure runs on redundant cloud providers with automatic failover. Check our status page for real-time availability.